SHIPPING & DELIVERY POLICY — WEXORA GIFTS

Welcome to Wexora Gifts. We are dedicated to ensuring your gifting experience is seamless, delightful, and timely. Because we specialize in curated and custom products, we have designed a robust shipping framework to ensure your packages reach their destination securely.

1. Payment Options Available

To make your checkout experience effortless, we provide two main transaction methods:

• Prepaid Orders: Fast and secure payments via Credit/Debit Cards, UPI, Net Banking, and popular Digital Wallets.

• Cash on Delivery (COD): Available for selected pin codes across the country for added convenience.

2. Shipping Notifications & Real-Time Tracking

At Wexora Gifts, we keep transparency at the center of our service. You do not need to constantly check a website portal. We push automated, instant milestones regarding your shipment directly to you via:

• WhatsApp Updates

• Email Notifications

You will receive proactive alerts at the following milestones:

1. Order Confirmation: Sent immediately when your order is successfully placed.

2. Dispatch Notification: Triggered once the package leaves our facility, containing your live tracking link and courier partner details.

3. Out for Delivery: Sent on the morning of delivery so you can ensure availability.

4. Successful Delivery: Final confirmation once your gift has safely arrived.

3. Order Processing & Dispatched Timelines

Since many items at Wexora Gifts are personalized or handcrafted specifically for you, processing times vary based on the item category:

• Standard/Ready-to-Ship Products: Processed and dispatched within 1–2 business days.

• Customized/Personalized Gifts: Processed and dispatched within 3–5 business days, as they require meticulous design, preparation, and strict quality assurance checks.

4. Estimated Transit & Delivery Times

Once dispatched from our fulfillment center, the delivery duration depends on your location:

• Metropolitan Cities: 3 – 5 Business Days

• Tier 2 & Tier 3 Cities: 5 – 7 Business Days

• Remote Locations / North-East Regions: 7 – 10 Business Days

• Note: Delays may occur during peak holiday seasons, festivals, or unexpected weather disruptions.

5. Cash on Delivery (COD) Terms & Verification

• Verification Call/Message: To prevent fraudulent orders, all COD bookings undergo a quick verification process. Our automated system or customer desk will reach out via WhatsApp/Call to confirm your address details. Unverified COD orders will be cancelled after 48 hours.

• COD Fee: A nominal convenience fee may be applied to COD shipments at checkout to cover courier collection charges.

• Refusal Terms: Repeated refusal or non-acceptance of verified COD parcels may result in the suspension of COD privileges for your account/address on future orders.

6. Address Accuracy & Re-shipping

Customers are requested to provide accurate, complete shipping details including apartment/house numbers, landmarks, and a working mobile phone number.

• Wexora Gifts cannot be held legally or financially liable for failed deliveries stemming from incorrect information provided by the customer.

• If a parcel returns to our facility due to an incomplete address or non-availability of the recipient, standard re-shipping charges will apply to re-route the order.

7. Damaged or Lost Shipments

We pack your delicate and sentimental gifts with maximum protective padding. However, if transit damage occurs:

• Please inspect your package carefully upon arrival.

• If you notice visible external damage, we highly recommend taking photos/videos before opening it.

• Report transit-damaged items or missing items to our support team within 24 to 48 hours of delivery, along with your order number and an unboxing video.

Contact Support

For queries regarding modifications, delivery delays, or pin code serviceability, feel free to contact us:

• Email Support: wexoragifts@gmail.com

• WhatsApp Support: +91-9630147048